![]() ![]() McInerney, a chef who cooked for Greenwich Village restaurant One if by Land, Two if by Sea, joined the company in 2000, a year after it was founded. 6, 2018, when he abruptly left and Chief Merchandising Officer David McInerney succeeded him. The fiasco cost FreshDirect’s co-founder and chief executive, Jason Ackerman, his job on Sept. Out-of-stock notifications, missing items from orders and late deliveries plagued the company for months - and are still a problem but on a smaller scale now. The new platform just didn’t work with the customer-facing software, according to a former executive with knowledge of the issues. The delivery snafus were largely the result of a new technology platform for FreshDirect’s pick-and-packing functions, which control miles of conveyor belts in its Bronx warehouse. The situation became so dire that FreshDirect’s chief executive sent an apology e-mail to customers a year ago, conceding that the transition to The Bronx “has not been as smooth as we planned” and that the company was focused on earning back customers’ trust. Instead of expanding to new markets, FreshDirect has been fighting to keep its current customers, many of whom became irate because of botched deliveries - while others dropped the service altogether, according to social media posts. They have not made a move, he speculated, because they are “waiting for FreshDirect’s valuation to go down further.”ĥ food delivery services that are fresher than FreshDirect ![]() “FreshDirect was built to be a multi-regional operator across seven states and now it is a successful operator in four counties and one state,” Flickinger quipped, referring to Manhattan, Nassau, Suffolk and Westchester counties.Ī former FreshDirect executive told The Post that Walmart and Amazon have been poking around FreshDirect for months. “JPMorgan is quietly shopping FreshDirect,” confirmed retail consultant Burt Flickinger, pointing to “FreshDirect’s poorly planned and executed move to The Bronx” as the catalyst. In the past, FreshDirect brass have consistently brushed aside overtures - rebuffing offers from Amazon and Walmart in 2010 for $2.3 billion and $2.6 billion, respectively, according to a former executive with direct knowledge of those offers.īut now JPMorgan - whose asset management arm led a $189 million fund-raising in FreshDirect in 2016 and an additional undisclosed amount last year, according to research firm Pitchbook - wants out of its investment, sources said. While service glitches have besieged the company since last year, when it moved to a sprawling new facility in The Bronx from Long Island City, FreshDirect still has fiercely loyal and wealthy customers in the Big Apple, one of the most coveted food delivery markets in the country. It would be at least the third time that Amazon and Walmart - both of which are heavily investing in the grocery business - have considered acquiring FreshDirect, whose affluent customers and online delivery platform have long been attractive to rivals. Grocery delivery service FreshDirect is shopping itself after a bungled move to the Bronx has tarnished the company’s reputation and stunted its growth, The Post has learned.Īmazon and Walmart recently vetted FreshDirect’s financial and performance data as the grocer’s largest investor, JPMorgan, casts around for potential buyers, according to several sources, including former executives of the company. NYC FreshDirect delivery times are vanishing amid coronavirus panic Supermarket bleep: Kroger using robots to help win Florida grocery warĭutch grocery conglomerate buying FreshDirect If you prefer, you can pick up your delivery at FreshDirect’s Bronx, New York, location.FreshDirect trucks flout road rules, causing traffic headaches You’ll have to pay the delivery fee for each order unless you’re a member of DeliveryPass, a FreshDirect service that offers unlimited home deliveries for a monthly fee. In other areas, you’ll need to be home to accept your delivery or need authorize someone else (like your doorman or a neighbor) to receive your delivery.ĭelivery fees depend on your location. In some areas, FreshDirect offers you the option of “Unattended Delivery,” meaning they’ll leave your bags on your doorstep instead of handing them straight to you. Same-day delivery is also available in select areas as long as orders are placed before certain cutoff times. ![]() The company offers a wide range of products, including:Īfter placing your order, you can schedule your delivery up to 1 week in advance. FreshDirect is a service that delivers groceries directly to your door. ![]()
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